Processing an order, and letting customers follow it without an account.
Processing orders
Product Order Manage lists every order with its payment state. Open an order to see the items, the customer's details and the delivery address, and to move it through its stages: pending → processing → shipped → delivered (or cancelled).
Letting customers track an order
When you mark an order as shipped you can add a tracking number, the carrier and a tracking URL. Those details appear on your site's order tracking page.
Customers look up an order with their order number and the email address used at checkout — no account needed. The page shows the stage the order has reached, the carrier's tracking link if you added one, and the items ordered.
To put tracking on your site:
- Create a page (for example "Track your order") and add the Order Tracking section to it in the page builder.
- In General Settings → Page Settings, set that page as the order tracking page.
- Add it to your footer or menu so customers can find it.
For privacy, a failed lookup never says whether the order number or the email was wrong, and repeated attempts are rate limited.